Refund policy

Our promise

Every delivery from Tuxedo Firewood is kiln-dried oak and hardwood, delivered and neatly stacked where you ask. If something isn't right, tell us within 48 hours of delivery and we'll make it right.

Cancellations

You can cancel or change an order free of charge any time before our crew is dispatched. Call (404) 647-0120 or email info@tuxedofirewood.com. Once the truck is on its way, a $75 trip fee may apply to cancellations.

Delivery problems

If we delivered the wrong size, stacked in the wrong place, or the wood arrived damaged, contact us within 48 hours and we'll come back to fix it or refund the difference. Please include a photo when you can; it helps us respond faster.

Returns

Because firewood is a bulk natural product that is delivered and stacked at your home, we can't accept returns once it has been stacked. If you're unsure which size you need, call us before ordering and we'll help you choose.

Racks

Firewood racks can be returned within 14 days if unused and in original condition. We'll pick it up during our next delivery in your area and refund the rack price.

Refunds

Approved refunds go back to your original payment method within 5-10 business days.

Questions? Call (404) 647-0120 or email info@tuxedofirewood.com.